Effective Date: October 31, 2026
This privacy policy (the "Privacy Policy") describes how Loqui Auris LLC, and its related, affiliated or subsidiary companies (collectively "Loqui Auris," "us," "our," or "we") collects, uses, and shares your information, provided by you when you use our website located at https://loquiauris.ai (the "Site"), as well as other related Loqui Auris webpages, applications and products, services or content accessible through the Site (collectively the "Services").
When we refer to “you” or “your” in this Privacy Policy we mean any individual who interacts with or uses our Services. By registering for, accessing or using the Services, you represent that you understand and agree to this Privacy Policy, and consent to the collection, use, and sharing of information as described in this Privacy Policy. If you do not consent to our practices, you can choose not to use the Services.
We reserve the right to modify this Privacy Policy at any time without notice. All changes are effective immediately upon posting. Your continued use of the Services after changes are posted constitutes your acknowledgement of the modified Privacy Policy and agreement to abide and be bound by that Privacy Policy. For reference, the effective date of this Privacy Policy is posted at the top of this page. Therefore, it is important that you periodically check this page for changes made to this Privacy Policy.
To provide the Services, Loqui Auris needs to learn certain personal information about you. Loqui Auris may collect information about you when you interact with our Site, including information that you voluntarily provide when you use the Services, register and create an account for any of the Services, including when you build your OMNI, add or update your account information, submit an inquiry, sign up to Loqui Auris’ community to receive our newsletter, log into the Site and/or use the Services from one or more of your devices, including when you communicate with your own and/or other OMNIs within your orbit, or otherwise interact with the Services. Information that we collect may depend on how you interact with the Site and use the Services. A description of the types of information we may collect is described in detail below.
Automated technologies or interactions. As you navigate around the Site (whether or not you have created or have logged into a user account) and/or use the Services, we may collect certain information using various technologies to help us personalize your experience. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, time zone setting and location, language preferences, device type and ID, and other technical information from the devices you use to access our Services.
Cookies. We use strictly necessary cookies to keep you signed in and to protect the Site — for example the session cookie set when you sign in, cookies set by Cloudflare Turnstile while it checks that you are not an automated program, cookies set by Apple or Google when you sign in with those accounts, and cookies set by our payment processor on billing pages. We do not use cookies or pixels for analytics or advertising. If you block these cookies, you will not be able to stay signed in, and some features of the Site may not function properly.
Analytics. We use PostHog (PostHog, Inc., United States) as a service provider to understand how the Services are used — for example which pages are visited and whether sign-up, the first voice conversation, and the guided tour are completed. We run PostHog in a cookieless mode: it stores nothing in cookies or in your browser's storage, it does not record your screen or session, it does not follow you to other websites, and we do not send it your IP address for geolocation. Events are tied to your account id only (never your name or email) once you sign in. We do not use Google Analytics or any advertising analytics.
Error monitoring. We use Sentry (Functional Software, Inc., United States) as a service provider to receive technical error reports from the website and our servers so we can fix problems. Reports contain the error, the page or request involved, and browser or device details. We strip authentication tokens, cookies and the contents of sign-in, billing and account requests before anything is sent, and Sentry is configured not to collect personal information by default.
We may receive information about you from third parties including payment service providers. We may associate this information with the other information we have collected about you as described in this Privacy Policy. The collection, use, and disclosure of information received from third parties may be governed by the third parties' privacy policies. Please carefully review these third-party privacy policies before submitting your information to a third-party application or otherwise interacting with it to understand how your information may be collected, used, and disclosed by these third parties. We have no control over and cannot and do not assume responsibility for the data collection and privacy practices of these third parties or their services.
Third Party Service Providers. We collect information from service providers including payment processors, email service providers, website hosting platforms, and analytics providers.
Third Party Advertising Partners. We do not work with advertising partners, show advertisements, or use advertising cookies or pixels. If that ever changes, this Privacy Policy will be updated before it does.
Third Party Login Service. When you create an account or sign in using your Apple or Google login, we receive your name, email address and profile picture from that provider. Signing in with Google does not give us access to your Gmail, Google Drive or Google Calendar; Calendar access is a separate, optional connection described under "Google User Data" below.
Social Media Providers. Users may choose to connect their accounts to third-party social media platforms (for example, Facebook, Instagram, LinkedIn, X, YouTube) to the Services. If you enable a connection, the applicable platform may share certain information with us in accordance with your settings on that platform and its privacy policy.
Our primary purpose for collecting your information is to provide you with the services you request. We may also use your information for the following purposes:
Service Providers. We may use third-party service providers to perform certain business services and may disclose your information to such service providers as needed for them to perform these business services. Service providers include, but are not limited to, hosting and cloud storage services, account authentication and user verification services, geolocation, billing and accounting services, payment processors services, communication services, AI and large language model providers (identified by name in the "Third-Party AI Service Providers" section below), digital asset management services, marketing, promotional and email services, texting software as a service, financial data as a service, customer and technical support services, chatbot and online messaging services, analytic services, quality assurance testing, and back-office support services.
Loqui Auris is an AI-powered voice companion. To provide our core Services — voice conversations, image understanding and generation, video generation, text-to-speech, and personalized responses drawn from information you have shared with your OMNI — we send certain categories of your information to the third-party artificial intelligence providers identified below. We disclose these providers by name, what we send to each, and why, so you can make an informed decision about your use of the Services.
OpenAI (OpenAI, L.L.C.). We send your voice audio and/or transcribed speech, text messages and conversation history, images you share for analysis, personal information stored in your knowledge base (such as your interests, calendar events, goals, and other AI Input as described above) that is relevant to your request, and prompts for image generation, to OpenAI to power real-time voice conversation, speech-to-text transcription, text-to-speech voice synthesis, image analysis, image generation, and to generate conversational responses. OpenAI is our primary AI provider. If you turn on Personal Model, the conversations you choose to contribute are also sent to OpenAI to fine-tune a model used only for your account.
Anthropic PBC. For certain conversational features, we may send your text messages, conversation history, and relevant personal information from your knowledge base to Anthropic to generate conversational responses using Anthropic's Claude models.
xAI Corp. For certain premium voice features, we may send your voice audio and conversation context to xAI to power real-time voice conversation using xAI's Grok models.
AtlasCloud. When you request AI-generated images or videos, we send your text prompts, and where applicable images you provide for editing, to AtlasCloud to generate the requested image or video content.
Cartesia, Inc. For certain voice features, we send text to Cartesia to be converted into synthesized speech audio. If you create a custom voice, we also send the voice recordings you provide to Cartesia to build that voice.
Inworld AI. For certain voice features, we send the text of your OMNI's replies to Inworld to be converted into synthesized speech audio.
Deepgram, Inc. For certain voice features, we send your voice audio to Deepgram to be transcribed into text, and text to Deepgram to be converted into speech. We have opted out of Deepgram's model improvement program, so Deepgram does not use your audio to train its models.
Google LLC (Gemini models) and Groq, Inc. For certain conversation modes, we may send your text messages, conversation context and relevant information from your knowledge base to Google's Gemini API or to Groq to generate responses.
Self-Hosted Processing. Some text-to-speech voice synthesis is performed using self-hosted, open-source models (including Piper and XTTS) running on our own servers. In these cases, your data is not transmitted to any third-party AI company — it is processed entirely within Loqui Auris' own infrastructure.
Your Own AI Provider Keys ("Bring Your Own Key"). If you choose to connect your own API key for a third-party AI provider (currently supported: Replicate, FAL, and Stability AI) in your account settings, image or video generation requests you make using that provider's models will be sent to that provider using your own credentials. This is an optional feature that you must affirmatively enable; if you do not add your own key, we do not send your information to these providers.
Other Providers That Receive Your Requests. Some features send only the information needed for that feature to a specialized provider. When you ask your OMNI to search the web, your search query is sent to Serper (Serper.dev) to retrieve results. When you ask about the weather, the location you name or have shared is sent to WeatherAPI (WeatherAPI.com). When you ask about a stock or company, the ticker or company name is sent to Finnhub. When you use the grammar check in the writing workspace, the text you are editing is sent to LanguageTool (LanguageTooler GmbH). When you ask your OMNI to browse a website for you, the instructions and pages involved are handled in a cloud browser session run by Browserbase, Inc. For certain text features, we may send your messages and conversation context to Together AI, Inc. to generate responses with open-weight models. If you allow the Site or the Loqui Auris app to use your location, your browser or the app sends your coordinates to OpenStreetMap's Nominatim service to display your city. Voice messages you send from the Loqui Auris app are stored with Cloudinary, Inc. so the people you send them to can play them. Cloudflare, Inc. provides infrastructure for the Services: we store numeric representations (embeddings) of your knowledge-base entries in Cloudflare Vectorize so your OMNI can find relevant memories, media you create or upload is stored in Cloudflare R2, requests to our AI providers pass through Cloudflare's AI Gateway, which records information about each request so we can monitor reliability and cost, and Cloudflare Turnstile protects sign-up and other forms from automated abuse (see below). Account and notification emails are sent through Mailgun (Mailgun Technologies, Inc.).
Each of these providers processes the information we send in accordance with their own privacy policies and terms, which we encourage you to review. We select service providers that we believe maintain data protection practices consistent with the purposes described in this Privacy Policy. We may add, remove, or change our AI service providers from time to time as our Services evolve; the current list is maintained in this Privacy Policy, which we encourage you to review periodically.
Cloudflare Turnstile. We use Cloudflare Turnstile to protect our Site from automated abuse, for example when you sign up. To do so, Turnstile analyzes information from your browser and device, which may include your IP address and browser characteristics, and sends it to Cloudflare, Inc. to determine whether you are a person or an automated program. Cloudflare's use of this information is governed by its privacy policy at https://www.cloudflare.com/privacypolicy/. We do not use Google reCAPTCHA.
Cloudflare, Inc. (other services). We also use Cloudflare as an infrastructure provider in three ways. First, to hold a search index that lets Loqui find what is relevant to your question: for your personal knowledge base, the index stores the facts you saved together with the numerical representations used for searching; for your conversations, it stores only numerical representations of each conversation's summary and identifying labels (such as which conversation and which account), never the words of the conversation, which stay in our database. Entries are removed when the knowledge or conversation they came from is permanently deleted and when your account is deleted. Second, some of our requests to AI providers are routed through Cloudflare's AI Gateway, which passes them to the provider. Third, for some features Cloudflare Workers AI runs the AI model itself: it can transcribe your voice audio into text and analyse the text of your messages (for example, their tone) and send the result back to us.
Affiliates and Successors. We may share your information with entities under common ownership with Loqui Auris LLC, and with a successor in a Business Transaction (see below). Any such recipient may use your information only for the purposes described in this Privacy Policy.
Business Transactions. We may do business with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then your information may be transferred to the new owners who may use your information in the same way as set out in this Privacy Policy.
Legal Process. Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial, or other harm, injury, or loss; or (iv) for the purposes of cooperation with law enforcement agencies' and/or in connection with an investigation of suspected or actual unlawful activity.
User Disclosures. Your username and the profile fields you choose to make discoverable may be visible to other users; you control this with the Discoverable setting and your per-connection sharing settings, and your OMNI's configuration is never public. Information your OMNI shares with other users' OMNIs is limited to what your sharing settings allow. You further acknowledge that some personal information is disclosed as a matter of course as a result of your use of our Services. You can choose what information you share with different people using your privacy settings. Any personal information shared via any shared or public forum using our Services, such as when sharing posts or content on your feed, or when sharing your experience on another website (such as Facebook, Threads, TikTok, LinkedIn, Instagram or X) may become public information. Please consider carefully who you interact with and how you conduct yourself, and make sure your available privacy settings reflect your preferences. You should exercise caution when disclosing information in these areas, especially your location data, and be careful how you disclose your personal information. YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM YOUR OWN VOLUNTARY DISCLOSURE OF PERSONAL INFORMATION IN SHARED AND PUBLIC FORUMS.
We do not sell your personal information, and we have not sold personal information in the preceding twelve (12) months. We do not share personal information for cross-context behavioral advertising.
We retain your information for as long as your account is active or as needed to provide you the Services, and thereafter as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain the security and integrity of the Services.
Conversations With Loqui. Your conversations with Loqui include conversations in the app and on the website and, while Conversation Memory is on in your settings, your texts with Loqui and transcripts of your calls with Loqui; the same rules apply to all of them. A conversation you have not saved remains in your active conversation history for fourteen (14) days after your most recent activity in it. Returning to a conversation restarts that period. If you save a conversation, it is retained until you choose to delete it. When an unsaved conversation reaches the end of that period, it is moved out of your active conversation history into the Deleted area of your account, where it remains stored until you restore it or delete it permanently; there is currently no automatic permanent deletion. This automatic process applies only to your conversations with Loqui; it does not apply to messages you exchange with other people through the Services, which are retained until you or the other participant deletes them. Conversations that predate the introduction of this practice are not subject to it.
Information Saved to Your Knowledge Base. Information that you or Loqui has saved to your personal knowledge base is retained independently of the conversation it came from, and is not removed when a conversation is deleted or reaches the end of the period described above. You may review, edit, and delete knowledge base entries at any time in your account settings.
Deleting Your Information. You may delete individual conversations, images, and knowledge base entries at any time within the Services. You may delete your account and the information associated with it at any time by using the account deletion option in your account settings or by visiting https://loquiauris.ai/delete-account. Following account deletion, we remove or de-identify your information, except where we are required to retain it to comply with applicable law, resolve disputes, or enforce our agreements. Certain information may persist for a limited period in routine backups, from which it is deleted in the ordinary course. Deletion requests sent by email are completed within thirty (30) days; the records we keep after deletion, and for how long, are listed at https://loquiauris.ai/delete-account.
Changes to Retention Periods. We may change these retention periods as the Services evolve. The periods described above reflect our current practice as of the effective date of this Privacy Policy.
If you choose to connect your Google Account to the Services, Loqui Auris will request your permission to access certain Google user data through Google's APIs. This section describes what we access, how we use it, and the limits that apply to that use. Connecting your Google Account is an optional feature that you must affirmatively enable; if you do not connect your Google Account, we do not access any Google user data. Signing in with Google is separate from connecting your Google Account: sign-in gives us only your name, email address and profile picture. With respect to Google user data, the terms of this section control over any other statement in this Privacy Policy.
Loqui Auris does not request access to Gmail or Google Drive. We removed our Gmail and Google Drive features on September 25, 2026. We no longer ask for those permissions, and the tools that read, searched, sent or summarized email, or that retrieved Drive files, no longer exist.
What We Access and Why. With your consent, we request access to the following, solely to provide features that you explicitly initiate or turn on:
How We Use and Protect Google User Data. Google user data (your calendar events and basic profile information) is used only to provide the calendar features described above. What your OMNI says in reply, and any briefing it prepares for you, is saved as part of your conversation history or your briefings like any other response, and you can delete it at any time.
Calendar Sync and Storage. While your Google Calendar is connected, we keep a synced copy of your calendar events (each event's title, start and end time, location, description, and Google's identifier for it) on our servers, so they appear on your Loqui timeline and calendar and your OMNI can answer questions about your schedule. Events you add in Loqui are added to your Google Calendar, and changes made in either place are kept in step. We also keep the encrypted authentication tokens needed to maintain your connection. When you disconnect your Google Account or delete your Loqui Auris account, we delete from our servers the events we copied from your Google Calendar (including events you added to Google Calendar through Loqui) and the tokens. Events saved in Loqui's own calendar stay there until you delete them, and they remain in your Google Calendar if they were added to it.
Google user data is never sold, is never used for advertising or ad personalization, is never used to determine creditworthiness or for lending purposes, and is never used to train or improve generalized artificial intelligence or machine-learning models. Where limited processing by our AI service providers is required to fulfil your specific request (for example, composing a spoken summary of your day's events), that processing is performed solely to provide the feature you requested and remains subject to the restrictions in this section.
Transfers of Google User Data. We do not transfer Google user data to third parties except as necessary to provide or improve user-facing features that you request, to comply with applicable law, or as part of a merger, acquisition, or sale of assets (in which case we will provide you prior notice and the recipient will remain subject to these same restrictions). Humans do not read your Google user data except with your explicit consent, where necessary for security purposes (such as investigating abuse), to comply with applicable law, or where the data has been aggregated and anonymized for internal operations.
Disconnecting Your Google Account. You may disconnect your Google Account at any time in your account settings within the Services, which revokes our access, deletes the associated authentication tokens, and deletes the synced copy of your Google Calendar events from our servers. You may also revoke Loqui Auris' access at any time through your Google Account security settings at https://myaccount.google.com/permissions.
Limited Use Disclosure. Loqui Auris' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Your data travels over encrypted connections, is stored on encrypted infrastructure, and your connected-account tokens are encrypted with AES-256. Access to your account and to the information in it requires your sign-in credentials or a signed session; a username or email address alone does not grant access. Our server logs record technical events, not the content of your conversations. We limit access to personal information to personnel who need it to operate and support the Services, and we are actively hardening access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your marketing settings and preferences, we may use your information to let you know about our products, services and offers or other initiatives that may be of interest to you and we may contact you to do so by email or text. Additional information about these marketing activities, including options for opting out are described below.
Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt-out of promotional emails by following the unsubscribe instructions in a promotional email. This opt out will not apply to operational or informational emails related to your account such as correspondence providing information about your purchases or other such communications for which we have a legal obligation to inform you and/or to prevent fraud or harm to our Site, our business, and/or third parties. You may continue to receive promotional email messages for a short period while we process your request.
Text Messaging. Apart from the Loqui texting program described under "Texting With Loqui (SMS)" below, which sends no marketing or promotional messages, we may send you marketing or other promotional text messages to the extent that you have provided the appropriate opt-in consent. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. Your agreement to receive promotional texts is not a condition of any purchase or service. You may opt out of receiving text messages at any time by replying STOP to any text message your receive from us. You may continue to receive text messages for a short period while we process your request, and you may also receive text messages confirming the receipt of your opt-out request.
Push Notification. Where you have chosen at a device level to begin or continue receiving push notifications from us, we may send you push notifications relating to our products, services, offers and other marketing initiatives. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device.
Added October 3, 2026.
This section describes how we handle your information if you choose to text with Loqui. Texting is optional. Its terms are in Section 6B of our Terms of Service and at https://loquiauris.ai/sms.
What we collect. The U.S. mobile number you give us; the one-time verification codes we text you (stored only as a keyed hash); a record of your consent (when you gave it, which version of the consent wording you agreed to, and a one-way hash of your IP address); the content of the texts you send and the replies we send; and delivery details such as the time and status of a message.
How we use it. To send you replies, verify your number, ask you to confirm before Loqui acts for you, deliver and secure the program, honor your opt-out, and meet our legal obligations. To write a reply, Loqui processes the content of your text, and the information in your account that it is allowed to use to answer you (for example, details you saved to your knowledge base), using the service providers described in this Privacy Policy, including the AI providers listed under "Third-Party AI Service Providers." We do not use your mobile number or your texts to send marketing or promotional messages.
Who receives it. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The consent record we keep (when you agreed, and to which wording) is not shared with any third party. We do share your mobile number and the content of your texts, only as needed to deliver the texts and operate the program, with our messaging provider (Twilio), the wireless carriers that carry the messages, and the other service providers described in this Privacy Policy.
How long we keep it. We delete the texts themselves, and our delivery records of them, automatically after 14 days, and verification codes after two days. Separately, while Conversation Memory is on in your settings, the content of your texts with Loqui is kept as part of your conversation history, grouped into a conversation for each stretch of texting, so that Loqui can carry on from it in the app, by text or on a call; that copy follows the retention described under "Data Retention and Deletion" (fourteen days of inactivity, then the Deleted area, unless you save it), and you can delete it like any other conversation. Turn Conversation Memory off and no such copy is kept. We keep your linked number and your consent record while texting is on, and if you opt out by replying STOP we keep that record so that we keep honoring your opt-out. Our messaging provider and the wireless carriers keep their own records of the messages they handle, under their own policies. If you choose "Turn off texting" in Settings, we delete your linked number and your consent record. If you delete your account, we delete your linked number, your consent record, any stored texts and the conversation copies of them.
Your choices. Reply STOP to any text to opt out, HELP for help, or START to resume. You can turn texting off in Settings at any time, or delete your account at https://loquiauris.ai/delete-account. Questions: [email protected].
Added October 9, 2026. Updated October 29, 2026.
This section describes how we handle your information if you call Loqui or ask Loqui to call you. Calling is optional, and is available only from a mobile number you have verified for texting. Its terms are in Section 6C of our Terms of Service.
What we collect. Your verified mobile number and the time, length and outcome of each call, kept in a call log together with an estimate of what the call cost us to provide; when you ask Loqui to call you, a record of that request (when you asked, through which channel, and a reference to the text that asked), which is our record of your consent to that call; if you turn on "Call me when a long job finishes," a record of each such call and a short note about the task that finished (its title and the start of its result), which Loqui uses to open the call and which is deleted when the call ends or fails (and in any case by our daily cleanup, so within two days); and, while Conversation Memory is on in your settings, a transcript of what you and Loqui say on the call. We do not record or store the audio of calls.
How we use it. To connect and carry the call, to let Loqui carry on from a call in the app, by text or on a later call, to apply the calling limits of your plan, to keep the Services secure, and to meet our legal obligations. During a call your voice is streamed, in real time, to the AI provider that powers the call (OpenAI, described under "Third-Party AI Service Providers"), which transcribes it and generates Loqui's spoken replies; we do not keep the audio. A transcript, when kept, is part of your conversation history and is handled like any other conversation with Loqui, including the retention described under "Data Retention and Deletion," and you can delete it like any other conversation.
Who receives it. Our telephony provider (Twilio) and the carriers that connect the call receive your number and carry the call's audio, under their own policies. The AI provider receives the audio and the information Loqui needs to answer you, as described above. Call transcripts are not shared with third parties for marketing, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.
How long we keep it. Call transcripts follow the retention for conversations with Loqui. The call log and the call-back request records are kept while your account exists, because they are our record of your consent and of the limits we apply, and are deleted with your account.
Your choices. Turn Conversation Memory off in Settings and no transcript is kept. Turn off "Call me when a long job finishes" in Settings and Loqui will not call you when a task finishes. Turn texting off in Settings, or reply STOP to any text, and calling is off too. Delete a call's transcript from your conversation history at any time, or delete your account at https://loquiauris.ai/delete-account. Questions: [email protected].
Added October 31, 2026.
This section describes how we handle your information in Business Connect. Business Connect is optional. It lets you ask a business that has registered with Loqui for a price or an answer, follow businesses and see what they post, and it lets a business apply to be listed so that people can ask it. Its terms are in Section 6D of our Terms of Service. The texts a business receives, and the exact words a business agrees to when it applies, are at https://loquiauris.ai/business.
What we collect. What Loqui sends a business for you: the item you want and a few facts about it (for example a size, a date or a pickup time), and the business's replies, each with its time and status. A request is checked before it is sent, and it is not sent if it appears to contain your name, phone number, email address or other contact details. We never send a business a transcript of your conversation. We also keep the businesses you follow and your choices for each; the town, state or ZIP code you give Loqui so that it can find businesses near you; your choice about whether Loqui mentions offers from businesses you follow; and any report you make about a business or one of its posts. If you accept a business's offer, we also keep the first name and the pickup day or time you chose to share with it, and the owner's answer (confirmed, or cannot do it). When you ask for a kind of business near a ZIP code and none is registered there, we add one to a count for that kind of business, that ZIP code and that day. The count holds no account, name or words.
How we use it. To find a business for your question, asking one you follow when exactly one fits and otherwise offering you a choice instead of picking for you; to send your question to the business and bring its reply back to you in the app, on the website, by text or on a call; to show you the posts of businesses you follow, which appear in the app and on the website and are never sent to you by text; to apply limits, act on reports and keep the Services secure; and to meet our legal obligations.
Who receives it. The business receives the request text and a request number to reply to. It is not told your name, your account, your number or how you asked. The one exception is when you accept its offer: it is then told only the first name and the pickup day or time you chose, after Loqui has read them back and you have said yes. A business is told how many people follow it, never who. Our text-messaging provider (Twilio) and the wireless carriers carry texts between Loqui and a business. When a business has turned on automatic answers, your question and the price list and hours the business approved are sent to Anthropic, one of the AI providers described under "Third-Party AI Service Providers," which writes the answer, and the answer is labeled as automatic when it is shown to you. We do not sell your information, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.
How long we keep it. We delete a conversation with a business automatically 90 days after it has finished, and if the business is deleted the conversation is deleted with it. The count of requests that found no registered business is deleted after one year. The businesses you follow, your area and settings, and your reports are kept while your account exists.
Your choices. You can unfollow any business, turn off Loqui's mentions of offers, and see what you asked and what came back in Settings > Businesses, and you can report a business or one of its posts from its page. If you delete your account at https://loquiauris.ai/delete-account, we delete the businesses you follow, your reports, your area and settings, and your conversations with businesses.
What we collect. What you tell us when you apply: the business's name and kind, its town, state and ZIP code, whether you own it, manage it or are authorized to speak for it, the website or page you link, a public phone number, the mobile number you verify for texts, and the email address at your website that you confirm with a code. We keep a record of your consent to texts: when you gave it, which version of the wording you agreed to, and a one-way hash of your IP address, never the address itself. We keep our review of the application: the decision, any note we send you, and what our checks found. Once you are listed, we also keep the hours, prices, products and policies you enter, the ZIP codes you serve, the kinds of request you take, the posts you publish, and the requests customers send you with your replies. When a customer accepts your offer, we also keep the first name and pickup day or time they chose to share with you, and your answer to it (confirmed, or cannot do it). We give your business a Business ID, which looks like an email address ([email protected]) but is only an identifier that people use to find your business.
How we use it. A person at Loqui reviews each application. To help them, our servers open the page you linked and note whether it mentions your business's name and public phone number, whether the name looks like a well-known national brand, and whether another business has the same name in your town or the same public phone number. We also use your information to confirm your mobile number and email address with one-time codes; to text you customers' requests and carry your replies back; to show people who use Loqui your business's name, kind, town and state, Business ID, the hours you take requests, the area you serve, the kinds of request you take and your posts; to answer from the price list you approved if you turn on automatic answers; to apply limits, act on reports and keep the Services secure; and to meet our legal obligations. Your price list is not shown to customers.
Who receives it. People who use Loqui see what is listed above, and not your mobile number or email address. You are told how many people follow your business, never who, and we never tell a business who reported it. Our text-messaging provider (Twilio) and the wireless carriers receive your mobile number and carry the texts, and our email provider carries the confirmation code to your website address. When you turn on automatic answers, the customer's question and the price list and hours you approved are sent to Anthropic, which writes the answer. We do not sell your information, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.
How long we keep it. Your application, consent record, profile and posts are kept while the business is listed, and you can withdraw an application that has not been approved, which deletes it. A post is deleted 90 days after it ends or is removed. We delete a finished conversation with a customer after 90 days. We delete confirmation codes after two days, and our short records of applications and confirmation emails, which hold keyed hashes and never the address itself and which we use to limit repeat applications, after 35 days. If you reply STOP, we stop texting you and keep your business's record, including your consent, so that we keep honoring it. If you delete your account, we delete your business, its posts, its follower list and its conversations, and your consent record with them.
Your choices. Reply STOP to any text to opt out, HELP for help, or START to resume. You can pause new questions and resume them in your business settings, delete your posts, withdraw an application before it is approved, or delete your account at https://loquiauris.ai/delete-account. Questions: [email protected].
The Services are intended for users aged eighteen (18) and older. If you are under the age of eighteen (18), you are not authorized to provide us with any personally identifying information, nor access or use our Services in any manner whatsoever. By using the Services, you represent that you are eighteen (18) years of age or older.
By accessing and using the Services, you acknowledge and agree that the Services are intended for use by users located in the United States of America. Unless expressly stated to the contrary, we make no representation that the Services are appropriate or will be available for use in other locations.
Your California Privacy Rights. California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. Requests should be submitted via email to [email protected] and should include CALIFORNIA PRIVACY RIGHTS in the subject line. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
Your 'Do Not Track' Browser Setting. Some web browsers incorporate a Do Not Track ("DNT") feature. Because we do not track you across other websites and do not allow third-party advertising technology on the Services, there is nothing for a DNT signal to switch off; our analytics are cookieless and limited to your use of the Services as described above.
If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
Loqui Auris LLC P.O. Box 271 Key West, Florida 33040-9998
📧 Email: [email protected] 🌐 Website: https://loquiauris.ai