Delete Your Loqui Auris Account

You can delete your Loqui Auris account and the data tied to it at any time, from the app, from this website, or by email if you no longer have the app installed. Deletion takes effect right away and is permanent once completed; the few records we must keep are listed under "What is kept" below.

Effective Date: October 18, 2026

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Delete from the app (iPhone or Android)

In version 2.8 and later:

1. Open Loqui Auris and go to YOU.
2. Tap Settings and details.
3. Tap Delete your account, then Delete Account at the bottom of Data controls, and confirm twice.

In version 2.7: go to Profile, tap Settings, then Delete Account and confirm.

Your account is deleted right away and you are signed out on every device.

Delete from the website

1. Sign in at loquiauris.ai.
2. Open Profile.
3. Choose Delete My Account and confirm.

Request deletion by email (no app needed)

Send an email to [email protected] from the email address on your account with the subject line "Delete my account". We reply to that address to confirm it is you, then delete the account and confirm by email. Requests are completed within 30 days; most are done the same business day.

If you no longer have access to the email address on the account, say so in your message and include the username you signed up with. We will verify your identity another way before deleting.

What is deleted

When your account is deleted, we permanently remove:

• Your account and profile: name, username, email address, phone number, address, avatar and profile card.
• Your conversations with Loqui — in the app, by text and on calls — including transcripts, the search-index entries derived from them, and the continuity data used to resume them.
• Your Personal Knowledge, the search-index entries derived from it, your insights, and your memory settings.
• Your texting link, consent record and stored texts, and your call log and call-back requests.
• Your Orbit activity: posts, follows, notifications, and connection settings.
• Your privacy preferences and age-verification record.
• Any API keys you created, and usage records tied to your account.
• Your Google Calendar connection (the stored authorization). You can also remove Loqui Auris from your Google Account at any time at https://myaccount.google.com/permissions.
• Sign-in sessions on every device.

This cannot be undone. Conversations you saved are deleted with the account.

What is kept, and for how long

Some records are kept after deletion because the law requires it or because they no longer identify you:

Record	Kept for	Why
Payment and receipt records held by our payment processors (Stripe, Apple, Google)	Under their own retention policies	Tax and accounting law. Our own copies of your payment records are deleted with your account.
Security logs (sign-in attempts, abuse reports)	Kept for security review; we are introducing a 365-day limit	Security and compliance.
Server logs	Up to 7 days (searchable for 2 days)	Debugging and security.
Aggregated analytics with no personal identifiers	For the retention period of our analytics provider (PostHog)	Service improvement. Events carry your account id only and cannot be traced back to you once the account is gone.
For deletions requested by email: the email exchange in which you asked and we confirmed	7 years	Proof that your request was honoured.

Encrypted database backups are retained for a limited period and then overwritten. Deleted data is not restored from backups except to recover from a system failure, and it is deleted again as part of that recovery.

Deleting your account does not cancel a subscription

Cancel your subscription before deleting your account. Plans bought on the website are billed by Stripe: cancel from Pricing → Manage subscription (the billing portal). Plans bought in the apps are billed by Apple or Google: cancel in Settings → Subscriptions on iPhone, or Google Play → Payments & subscriptions on Android. Otherwise billing continues.

Delete some of your data without closing your account

• Personal Knowledge: open Personal Knowledge from your profile, open an entry and choose Delete (entries are removed one at a time).
• A conversation: Profile → Chats → swipe or open the conversation → Delete.
• A post: open the post's menu in Orbit → Delete.
• A connection: open the connection's card → Remove.
• Memory and access: Profile → Settings → Privacy & Data controls (Personal Knowledge, Conversation Memory, Deep Research Access, Discoverable). Choosing "Not used" takes effect immediately.
• Google Calendar connection: Settings → Connected Accounts → Disconnect.

Questions

Email [email protected]. Our full Privacy Policy explains what we collect and why.